297: Bryan and Rob – Discuss the five foundations of customer experience design

Episode #297: Discussion with Bryan and Rob (32 minutes)

Discussion Topics

  1. Designing your customer experience
  2. meeting client expectations
  3. understanding needs
  4. collecting feedback

Summary of Discussion Topics:

  • Customer success vs. customer experience
  • Customer experience is a journey from beginning to end
  • Benefits to measuring and analyzing your process
  • Designing your customer experience to grow and scale your business quicker
  • Going the extra mile to request feedback and positive reviews from happy customers
  • Being a guide for your clients
  • Understanding your client’s needs
  • Making the experience easy for your clients
  • Having empathy for your client’s, see from their perspective
  • Collecting honest feedback constantly so you can grow and provide the best customer experience

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