Summary of Discussion Topics:
- Customer success vs. customer experience
- Customer experience is a journey from beginning to end
- Benefits to measuring and analyzing your process
- Designing your customer experience to grow and scale your business quicker
- Going the extra mile to request feedback and positive reviews from happy customers
- Being a guide for your clients
- Understanding your client’s needs
- Making the experience easy for your clients
- Having empathy for your client’s, see from their perspective
- Collecting honest feedback constantly so you can grow and provide the best customer experience
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